Remote Support Terms and Conditions
I (Client) have read to the Terms of Use and agree to pay Madison Information Services LLC (MIS) to repair, analyze and troubleshoot my computer hardware at a rate of $99.00 per hour. Minimum charge is $40 for a 15 minute call. Time will be billed to the nearest ¼ hour.
Payment is due prior to the remote call/workshop/house visit.
If MIS is requested to conduct further research on a specific issue, Client will not be billed for research time off-site, but will be billed for research time while at Client’s site/computer.
MIS reserves the right to recommend another IT company if the troubleshooting requires the assistance of another IT company to assist. Client will contract with the other IT company separately.
MIS will install any free programs that you grant permission/ask us to install, while we always try to do our best with the installations, some free programs do not work on all computer systems. If we install a free program for you and you have problems with it, we will uninstall it, but will not give continued free support on the product. Regular bill rates apply.
I also certify that I will indemnify and hold harmless MIS for any and all data or software that may be lost or erased, as well as for any consequence of the erasure or loss of that data or software. Although MIS will take every precaution to preserve all data and software on the computer, I acknowledge that occasionally data loss will occur and/or software operation may be compromised.
I (Client) have read to the Terms of Use and agree to pay Madison Information Services LLC (MIS) to repair, analyze and troubleshoot my computer hardware at a rate of $99.00 per hour. Minimum charge is $40 for a 15 minute call. Time will be billed to the nearest ¼ hour.
Payment is due prior to the remote call/workshop/house visit.
- Payment of one hour or more may be secured over the phone using a credit card pre-authorized prior to the support call. You will see this as a charge on your credit card, but payment has not been completed until after the call is over.
- MIS does accept checks; these must be pre-approved. No appointments will be booked without a check or another form of payment. Please send checks to the offices of MIS.
- Billing starts at the time of the appointment. Missed/canceled appointments will be billed one full hour if not canceled within 24 hours.
If MIS is requested to conduct further research on a specific issue, Client will not be billed for research time off-site, but will be billed for research time while at Client’s site/computer.
MIS reserves the right to recommend another IT company if the troubleshooting requires the assistance of another IT company to assist. Client will contract with the other IT company separately.
MIS will install any free programs that you grant permission/ask us to install, while we always try to do our best with the installations, some free programs do not work on all computer systems. If we install a free program for you and you have problems with it, we will uninstall it, but will not give continued free support on the product. Regular bill rates apply.
I also certify that I will indemnify and hold harmless MIS for any and all data or software that may be lost or erased, as well as for any consequence of the erasure or loss of that data or software. Although MIS will take every precaution to preserve all data and software on the computer, I acknowledge that occasionally data loss will occur and/or software operation may be compromised.